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CNA Student Grievance Procedure

In the event of a complaint, dispute or grievance, all students should follow the following procedures.

Complaints directed at an individual staff or faculty member must be discussed directly with the individual involved. Many times, addressing the issue right away resolves the problem.
If after addressing the issue and the student feels that the matter remains unresolved, he or she must submit a Formal Complaint, in writing, to Student Services within five (5) business days excluding Saturdays and Sundays, State and Federal Holidays. Student Services will respond, in writing, within five (5) business days excluding Saturdays and Sundays, State and Federal Holidays.

If the complaint cannot be resolved after exhausting the institution’s Grievance Procedure, the student may file a complaint with the Arizona State Board of Nursing. The student must contact the Arizona State Board of Nursing for further details. The Arizona State Board of Nursing contact information and address is:

Arizona State Board of Nursing
1740 W Adams Street, Suite 2000
Phoenix, Arizona 85007

Telephone: (602) 771-7800

Updated: July 16, 2019

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Medstar Academy

13760 N 93rd Ave Suite 202
Peoria, AZ 85381

Student Services Telephone Number: (623) 773-9000

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Medstar Academy is an equal opportunity employer and school that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants and students without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Auxiliary aids and services are available upon request.