CNA Student Grievance Procedure

Medstar Academy
13760 N 93rd Ave Suite 202
Peoria, AZ 85381

Student Services Telephone Number: (623) 773-9000

Student Grievance

In the event of a complaint, dispute or grievance, all students should follow the following procedures:

Complaints directed at an individual staff or faculty member must be discussed directly with the individual involved. Many times, addressing the issue right away resolves the problem.
If after addressing the issue and the student feels that the matter remains unresolved, he or she must submit a Formal Complaint, in writing, to Student Services within five (5) business days excluding Saturdays and Sundays, State and Federal Holidays. Student Services will respond, in writing, within five (5) business days excluding Saturdays and Sundays, State and Federal Holidays.
If the complaint cannot be resolved after exhausting the institution’s Grievance Procedure, the student may file a complaint with the Arizona State Board of Nursing. The student must contact the State Board for further details. The State Board contact information and address is:

Arizona State Board of Nursing
1740 W Adams Street, Suite 2000
Phoenix, Arizona 85007

Telephone: (602) 771-7800

Updated: July 16, 2019